How to Order
What Happens Now?
Once we have received your enquiry, we will contact you as soon as possible either by email or telephone - whichever you would prefer, to provide you with a quote or to request further information to enable us to do so.
Once you have received our quote we will ask you to confirm whether you would wish to continue with your order. If your order relates to a celebration cake or a wedding cake we can arrange a mutually convienient time and place to meet to discuss your requirements and design. We can work from a design you have found / created, or we can create one together. It is also possible to do this by email or phone but this is your choice and what is most convienient to you.
A deposit is required at the time of placing your order. The type of product will determine the deposit required.
You can contact us at any time for updates on your order, although to ensure your order is as fresh as possible most baking will take place a couple of days before or the day before your order is due to be completed depending on the product.
Prepartion for celebration and wedding cakes such as accessories takes place over a number of weeks / months.
We are happy to deliver to your wedding / event venue. There may be an additional charge for this depending on the location of the venue, but this will be included in your initial quote. We will liaise with the venue to ascertain their procedures and requirements for delivery.
Additions and alterations may be made, as long as enough notice is given.
At the time of ordering you will specify when and where you would require your order to be delivered / collected. We will provide you with a three hour delivery / collection time estimate (unless a specific time is required of course). On the day of delivery / collection we will do our best to narrow the three hour estimate to within a 30 minute time frame.
Full payment is required 1 month prior to wedding orders and 2 weeks for all other cakes and bakes.
All that is left is for you to enjoy!
First and foremost decide what tasty treat you would be interested in finding out more about. Some examples of which can be found on our Products Page.
Then please contact us by either telephone or email, details of which you can find on our Contact Us page, for a no obligation quote. Please provide us with as much detail as to what you would like to order as possible. This will enable us to provide you with a more accurate quote.
Some key information we would require is:
- What type of order you are requesting - i.e. a celebration cake, wedding cake, cupcakes, toffee, traybake etc
- When you require your order to be ready by and if applicable where your order would be delivered too
- What flavour you require (if applicable)
- What size / quantity you require
- Specific details - such as ideas on design / theme if applicable - please feel free to attach an example image you have found
- Your contact details and your preferred method of contact
- Any information you believe would be helpful or you would wish us to know
We do require as much notice as possible, but we do understand that there are last minute changes and ideas, so please do still contact us even if the request is at short notice and if we possibly can fulfill your order in time we will.
If your order is for a wedding cake we will liase with the venue regarding delivery time and place for your cake.