Coronavirus Update to Terms and Conditions
We would just like to take this opportunity to comment on changes to our terms and conditions in relation to the Coronavirus.
We understand that this is a concerning time and we do hope that none of our customers are affected by the virus. However, if this does unfortunately happen and you have to cancel your order, we will be refunding any payments made to us including the usually non refundable deposit. If we have incurred any costs that are very specific to your order alone which cannot be used on any future orders we will need to deduct this cost, but items such as ingredients already purchased, decorations that can be used in the future etc will not be charged for.
All we would ask is that if you do need to cancel your order, that you give us as much notice as possible.
We would also like to reassure our customers that we abide by a strict hygiene regime in any event, including regularly washing our hands and a thorough cleaning of our kitchen area and equipment used.
If we have to close our business (temporarily or for a longer period of time) for any reason linked to the Coronavirus or if we are unable to provide your cake for you due to the ingredients not being available in the shops or via any alternative suppliers, then we will cancel your cake order and offer you a complete refund of any payments made to us for your cake, including the non-refundable deposit. We would do our utmost to give you guidance, rescheduling and as much cancellation notice as possible, as well as trying to find an alternative cake maker for your occasion if possible. We of course hope this will not be necessary, but we hold our duty of care to our customers at the highest level and would not want to put any of you at risk.
If anyone has any concerns or questions please do not hesitate to ask.
We hope none of the above will be necessary but we simply wish to address any concerns people may be having at this time.
Terms and Conditions (unrelated to Coronavirus)
All Cakes and Bakes made by Stephanie Teece, Janet Teece and The Scrumptious Cakes and Bakes Company are subject to the following terms and conditions. These will also be attached to your order form.
All our ingredients are of the highest quality.
All fruit cakes contain nuts, or traces of nuts or nut oil.
Sponge, flavoured and chocolate cakes, are made to be eaten on the day of the celebration.
All allergies must be made known to us at the time of ordering.
Gluten, dairy and vegan alternatives are available on some products upon request, however please note that the premises used does handle gluten, eggs, and dairy for other orders.
All products are made in premises in which nuts are used, every effort is taken to keep ingredients separate however some cakes may contain traces of nuts or nut oil, and so are not suitable for anyone with nut allergies.
Sugar paste (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in, refrigeration may cause colours to run and cakes to dry out. If you are unsure on how to store your cake please just ask for our advice.
High temperatures can adversely affect your cake. It is your responsibility to arrange with the venue an appropriate spot for the cake, out of direct sunlight and away from unnecessary heat.
We prefer four months notice on wedding cakes however we will accept short notice cakes subject to the availability of the date required.
Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced by The Scrumptious Cakes and Bakes Company as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo due to copyright restrictions. Further slight variations in colour and overall appearance may be possible due to all items being hand crafted.
Deposits & Payments
We require a 50% deposit on placement of an order for all cakes and bakes, which is deducted from the final balance payable. Deposits are non refundable in most cases, however at the Company's discretion may allow deposits to be refunded if the order is cancelled with at least 2 weeks notice. This will depend on the work already undertaken and monies already spent. No refunds will be given for orders cancelled with less than 2 weeks notice. Your date for delivery will not be reserved until a deposit has been paid.
Deposits can be paid by bank transfer or cash.
Final Balance Payments are payable 1 months prior to the wedding date, and 2 weeks prior for all other orders. If full payment is not received when requested, work will not continue on your cake / bake until final payment is received.
If you wish to cancel your order please contact us as soon as possible.
Due to our products being bespoke and made to order, any payments already made for cancelled orders cannot be refunded. Further details in relation to deposits are written above.
In the unlikely event that we need to cancel an order, we will give you as much notice as possible and a full refund of any payment that has been made to us.
All cancellations must be submitted in writing and it is the responsibility of the customer to ensure receipt of the cancellation. On receipt of the cancellation you will be sent confirmation and information of any amounts due at the cancellation date, these amounts must be paid within 7 days of the confirmation letter, any unpaid balances will be pursued through the small claims court and customers will be responsible for costs and expenses incurred in this process.
When cancellation occurs, the customer is responsible for payment of any expenses incurred in the design of any cake or bake, and any special equipment / accessories purchased that cannot be used in future designs.
You may wish to change the design of your cake after you have made your booking. However, we will require at least 3 weeks notice for celebration cakes and at least 4 weeks notice for wedding cakes. If your cake is ordered and due for collection / delivery within these time frames it may not be possible to change the design depending on the complexity of the change.
Depending on the complexity of the amendment or the extra ingredients / equipment required an extra charge may be incurred.
If flowers are provided by an outside source, you acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. We will not be liable for any issues which arise due to fresh flowers.
Please note cakes with sponge tiers may not be completed until the day prior to/or the day of the celebration to ensure the cakes are as fresh as possible. Should you wish to be kept updated with the progress of your cake, pictures may be sent by email / WhatsApp if requested, but this is not always guaranteed.
In the unlikely event that you are not satisfied with your product you must let us know at the time of collection / delivery.
Any refund given for disputes regarding a cake design or production of a design are completely at the discretion of The Scrumptious Cakes and Bakes Company and are not automatic. Full refunds will never be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied. All cakes delivered to venues are photographed from different angles to show cake quality on delivery we do not accept any responsibility for loss or damage to the cake or items with the cake such as knives, decorations and stands, once the cake has been delivered to a venue or collected, or for loss, damage or non-delivery under unavoidable or exceptional circumstances. This in no way affects your statutory rights.
Any repair work required due to damage through no fault of our own will be dependent on availability and will incur a reasonable fee.
Delivery and Collection
Cakes will be delivered and set up subject to availability; any arrangements for delivery may be subject to change, however prior notice will be given where possible. Delivery of wedding cakes is preferred by us, as well as any multiple tiered cakes.
Please make us aware of anything that may possibly make delivery difficult such as road works, no parking, location of address etc. This will help us provide a more efficient delivery for you.
Cakes are to be collected at a prearranged time and date only. The Company cannot be held responsible for any damage to cakes or bakes which are collected. The customer will be asked to sign a form which states the cake was in perfect condition at the time of collection and the condition of the cake will then become the responsibility of the customer. The Company will advise the best way for the cake to be transported, which is usually on a flat surface such as the foot well of the car or in the boot. The cake should not be transported on a passengers lap or on a seat and every care should be taken when going around corners and/or speedbumps.
Although we will always try our best to deliver your order at the agreed time, we cannot be held liable if weather, traffic or other uncontrollable conditions affect the time of delivery. We will try to notify you if we are running late.
Delivery and set up fees may be incurred – this will be confirmed to you in your quotation.
Publication / Advertising / Promotion
From time to time our designs are published in national wedding cake magazines and other publications, we reserve the right to use any image of a cake made by The Scrumptious Cakes and Bakes Company for publication and marketing at a later date. This could include Facebook, Twitter, Instagram, any form of social media, website, print or publication.
Return of Hired Equipment
Hire of equipment is available for a set fee (prices vary depending on stand etc). A refundable deposit will be taken for all equipment. All equipment must be returned within 48 hours of the wedding / event date (unless alternative arrangements have been agreed prior to wedding / event in writing) or extra charges may be levied to cover hire costs. Any damages to equipment or failure to return equipment will mean your deposit will not be returned.
Each clause within this contract are independent of each other. If any provision of this contract is held illegal or unenforceable in a judicial proceeding, such provision shall be severed and shall be inoperative, and the remainder of this Agreement shall remain operative and binding on the Parties
This Agreement is intended to fully reflect the intentions and expectations of both parties, in the event of any dispute, it shall be regarded as a true and accurate record of the terms on which the parties have agreed to enter into this agreement. No variation or alteration to the terms of this Agreement shall be valid unless it is recorded in writing and agreed by both parties.
This Agreement shall be governed by the law of England and Wales.